Service Delivery Policy
Last updated: 26 September 2026 · Solaris Infotech Solution Pvt Ltd
SISPL Connect by Solaris Infotech Solution Pvt Ltd is an online software service. Nothing is shipped physically. Everything you buy is delivered to your account in the panel at msg.sisplerp.com.
1. When you get what you paid for
- Your account: ready as soon as you sign up.
- Wallet top-ups: added to your balance as soon as the payment is confirmed, usually within a minute.
- AI and email credit packs: added as soon as the payment is confirmed, usually within a minute.
- Pro plan: active the moment you switch to it in the panel.
2. Connecting your WhatsApp number
When our team connects your number for you, it is usually done within one working day of receiving your details, once Meta has verified the number with the code it sends you. Meta's review of your business display name can occasionally take longer; we keep you informed.
3. Sending email from your own domain
After you add the DNS records we show you, your domain is usually verified within an hour, and in rare cases up to 72 hours, depending on your domain provider. Until then, email is sent from our address with replies coming to you.
4. If something has not arrived
If a paid top-up or pack has not appeared within 24 hours, contact us through Support in the panel or our contact page with the payment ID. See also our refund and cancellation policy.
5. Where we serve
The service is available online across India. Prices are in Indian rupees.