Refund and Cancellation Policy
Last updated: 26 September 2026 · Solaris Infotech Solution Pvt Ltd
This policy explains when you can get your money back and how to cancel, for SISPL Connect, a service of Solaris Infotech Solution Pvt Ltd ("SISPL", "we"). All payments are made in Indian rupees through our payment partner, Razorpay. Prices are shown on our pricing page, before GST.
1. What you pay for
- Wallet top-ups: prepaid money used for WhatsApp messages and the Pro plan fee.
- AI credit packs: a number of AI auto-replies.
- Email credit packs and top-ups: a number of emails. Email credits stay valid for two years from your last email purchase.
- Pro plan: a monthly fee taken from your wallet.
2. Wallet balance
Money already used, for messages sent or a plan fee, is not refundable.
Unused wallet balance is refundable on request within 30 days of the top-up it came from. We refund it to the original payment method, less the payment gateway charges on that payment. After 30 days the balance is not refundable, but it stays in your wallet for you to use.
A message that WhatsApp (Meta) refuses to accept is not charged.
3. AI and email credit packs
A pack from which no credit has been used is refundable on request within 30 days of purchase, less the payment gateway charges. Once any credit from a pack has been used, that pack is not refundable.
Emails that are not sent (a duplicate, a blocked or unsubscribed address, a failed send) are returned to your email credits automatically.
Free credits, welcome codes and other promotional credits have no cash value and are not refundable.
4. Cancelling the Pro plan
You can cancel the Pro plan at any time from Wallet → Your plan in the panel. It stays active until the end of the month you have paid for, then your account moves to the Free plan. The monthly fee already taken is not refunded, in full or in part.
5. Closing your account
You can stop using the service at any time, and ask us to close your account through Support in the panel or our contact page. Unused wallet balance and unused packs are refunded under sections 2 and 3. Your data is handled as described in our privacy policy and data deletion page.
6. Failed or double payments
If money left your account but your wallet or credits were not updated, or you were charged twice for the same purchase, tell us with the payment ID from your Razorpay receipt. We credit or refund it in full within 7 working days.
7. How to ask for a refund
- Write to us through Support in the panel, or the contact page, with your account email, the payment ID and the amount.
- We reply within one working day (Monday to Saturday), and process approved refunds within 7 working days.
- Your bank or card issuer usually shows the refund 5 to 7 working days after that.
8. Changes
We may update this policy. The version on this page applies to payments made after its date.